T
TagTalk
Account & Data Deletion
You have the right to request deletion of your TagTalk account and the personal data
associated with it. This page explains exactly how to request it, what happens next,
and what is kept for legal or fraud‑prevention reasons.
Last updated: June 2026
Request deletion in three steps
-
Send us an email
From the email address associated with your TagTalk account, send a message to
support@tagtalk.chaoticgamestudios.com.
Use the button below to open your mail app with a pre‑filled request.
-
We verify your identity
To protect you from someone else deleting your account, we confirm that the request
came from the account's registered email. If we can't verify, we'll reply and ask
for a simple confirmation.
-
We delete your data within 30 days
Once verified, we permanently delete your account, vehicles, and outgoing messages
from our production database. You'll receive an email confirmation when it's done.
What gets deleted
The following data is permanently removed when your request is completed:
| Data type | What happens |
|---|
| Google Sign-In identity (name, email, profile picture) |
Deleted |
| Vehicles linked to your garage (plate, state, make, model, color, photos) |
Deleted |
| Messages, ratings, and tags you sent to other plates |
Deleted |
| Plate ownership claims you submitted (including registration photos) |
Deleted |
| Purchase history (Google Play tokens, unlock status) |
Deleted |
| Login sessions |
Deleted |
What is kept, and why
For legal, safety, and fraud‑prevention reasons, a small amount of data may be retained after account deletion:
| Data type | Retention |
|---|
| Records of abuse reports or moderator actions taken against you (anonymized where possible) |
Kept up to 2 years |
| Anonymized transaction records required by tax / accounting laws (order ID, amount, date — no personal identifiers) |
Kept up to 7 years |
| Server backups containing deleted data (rotated automatically) |
Up to 30 days |
Note: Google Play manages your subscription billing history separately.
Cancelling your subscription and requesting deletion here does not affect refund
eligibility — for refunds, contact Google Play support directly at
support.google.com/googleplay.
Delete individual data without closing your account
If you only want to remove specific items, you don't need to close your account:
- Delete a vehicle: open the app → Garage tab → tap the vehicle → Delete.
- Cancel your subscription: open Google Play Store → menu → Payments & subscriptions → Subscriptions → TagTalk → Cancel.
- Reset ad personalization: Android Settings → Google → Ads → Delete advertising ID.
- Withdraw a claim you submitted: email us — we'll remove the pending claim and its registration photo.
How long does the process take?
- Same day: we acknowledge receipt of your request.
- Within 7 days: we verify identity (if not already confirmed) and begin deletion.
- Within 30 days: all data is deleted from active systems.
- Within 30 days after that: all data is purged from rotating backups.